Acceptable Use Policy

Last updated: March 27, 2026

This Acceptable Use Policy ("AUP") governs your use of the Power Dialer platform ("Service"). This AUP is part of and incorporated into our Terms of Service. Violation of this AUP may result in suspension or termination of your account.

1. Prohibited Uses

You may not use the Service for any of the following purposes:

Unsolicited or unlawful calling

  • Robocalling. Using the platform to place automated calls with prerecorded messages without prior express written consent from the recipient.
  • Cold calling without consent. Placing calls to individuals who have not provided prior express consent to be contacted.
  • National DNC Registry violations. Calling numbers listed on the National Do Not Call Registry without a valid exemption (e.g., existing business relationship, express written consent).
  • Calling outside legal hours. Placing calls before 8:00 AM or after 9:00 PM in the contact's local timezone. The platform enforces this automatically, and attempts to circumvent this restriction are prohibited.

Harmful or deceptive conduct

  • Harassment or threats. Using the platform to threaten, harass, intimidate, or abuse any person.
  • Deceptive practices. Misrepresenting your identity, organization, or the purpose of your call. This includes spoofing caller ID to mislead recipients.
  • Fraud. Using the platform to conduct any form of fraud, scam, or deceptive scheme.

Platform abuse

  • Bypassing DNC enforcement. Attempting to circumvent, disable, or override the platform's Do Not Call checking mechanisms. DNC enforcement is automatic and non-negotiable.
  • Illegal activity. Using the platform to facilitate any activity that violates federal, state, or local laws.
  • Unauthorized access. Sharing API keys with unauthorized parties, allowing access to your account by individuals outside your organization, or attempting to access other users' data.
  • Excessive or abusive usage. Using the platform in a manner that degrades the experience for other users or strains platform resources beyond reasonable business use.

2. Required Practices

All users of the Service must adhere to the following practices:

Consent

  • Prior express written consent. You must have documented prior express written consent from every contact before placing calls through the platform. This consent must comply with TCPA requirements.
  • Consent records. You must maintain records of how and when consent was obtained for each contact. The platform provides consent recording tools during onboarding; consent obtained outside the platform must be documented and retained by you.

Do Not Call compliance

  • Honor opt-outs immediately. When a contact requests to not be called again, you must honor that request. The platform automatically adds contacts to your DNC list when they text STOP in response to an SMS.
  • Internal DNC list. You must maintain an internal DNC list and ensure it is kept current. The platform manages this list for calls placed through the Service.

Legal compliance

  • TCPA compliance. You must comply with the Telephone Consumer Protection Act, including consent requirements, calling time restrictions, and DNC provisions.
  • TSR compliance. You must comply with the FTC's Telemarketing Sales Rule, including required disclosures, prohibited misrepresentations, and payment restrictions.
  • State laws. You must comply with all applicable state telemarketing laws, which may impose requirements beyond federal law.

List management

  • Accurate contact lists. You must keep your contact lists current and accurate. Remove invalid numbers, disconnected numbers, and wrong numbers promptly.
  • Campaign monitoring. You must actively monitor your campaigns for compliance issues, including high DNC hit rates, complaint rates, and connection quality.

3. Recording and Transcription

The platform records calls and generates transcripts. You are responsible for complying with all applicable call recording laws, including two-party consent states where applicable. Where required, agents must inform contacts that the call is being recorded.

4. Enforcement

We take compliance seriously and enforce this AUP through both automated systems and manual review.

Automated detection

The platform automatically detects and flags the following violations:

  • Attempts to bypass DNC enforcement mechanisms
  • Calls attempted outside the legal calling window (8:00 AM - 9:00 PM contact local time)
  • Excessive call attempt rates to individual contacts
  • Unusual patterns indicative of abuse

Escalation process

When a violation is detected, we follow a graduated enforcement process:

  1. First violation -- Warning. You will receive a written notification describing the violation. The affected campaign may be paused pending your acknowledgment and corrective action.
  2. Repeated violations -- Suspension. Your account will be suspended pending review. You will have the opportunity to provide an explanation and remediation plan before reinstatement.
  3. Severe violations -- Immediate termination. Fraud, illegal activity, or conduct that poses a significant risk to the platform or its users will result in immediate and permanent account termination without prior warning.

Appeals

If you believe an enforcement action was taken in error, you may appeal by contacting compliance@dialer.io within 14 days of the action. Appeals are reviewed within 5 business days.

5. Reporting Violations

If you become aware of any misuse of the platform, whether by your own team members or by other users, please report it to compliance@dialer.io. All reports are investigated and handled confidentially.

6. Changes to This Policy

We may update this AUP from time to time to reflect changes in law, regulation, or platform capabilities. Material changes will be communicated via email at least 30 days before they take effect.

7. Contact

Questions about this Acceptable Use Policy should be directed to compliance@dialer.io.